FAQ

A binding estimate locks in your price based on the agreed inventory and services — the final bill will not exceed that amount unless you add items or services on moving day. A non-binding estimate is based on projected weight or time and can change. We always clarify which type applies to your quote before any work begins.

You don’t need to be on-site every minute, but we ask that someone authorized to make decisions be available at both the pickup and delivery locations. This ensures the crew can confirm item placement, handle any questions, and get sign-off when the job is complete.

Our crews use floor runners, furniture sliders, and corner guards to protect surfaces throughout the move. For full-service jobs, we apply protective coverings before bringing any equipment or furniture through doorways and hallways.

Absolutely. Many customers handle their own packing and use us for loading, transport, and unloading only. Just make sure boxes are sealed, labeled, and structurally sound — improperly packed boxes are more likely to shift or collapse during transport.

We recommend sorting donations, disposals, and storage items before moving day so the crew is only handling what’s going. If you need junk removal or donation drop-off arranged beforehand, we can point you toward reliable local partners.

Items like artwork, mirrors, TVs, antiques, and glassware receive additional wrapping with moving blankets, bubble wrap, and stretch film. For exceptionally valuable or irreplaceable pieces, we can arrange custom crating. Let us know in advance so we assign the right materials and crew.

We scout access in advance when possible. If parking is limited — due to a narrow street, loading dock restrictions, or a busy urban block — we factor in additional carry distance when quoting. In some cases, a shuttle vehicle may be used to bridge the gap between the truck and the building entrance.

Yes. Contact your coordinator as soon as your inventory changes. Adding large or specialty items may affect crew size, truck size, or the quote. Removing items won’t increase your cost but it’s helpful for us to know so we arrive with the right setup.

Yes. We move year-round and come prepared for rain, snow, and cold temperatures. Furniture and boxes are wrapped and covered during loading and unloading. We take extra care with slippery surfaces and will communicate with you if conditions create a genuine safety concern.

For high-rise and mid-rise buildings, most property managers require you to reserve the freight elevator in advance. We recommend booking it as soon as you know your moving date. Let us know the confirmed window and we’ll schedule our arrival to match it.

Tipping is not required but is always appreciated for a job well done. A common range is $20–$50 per mover for a standard local move, more for longer or more physically demanding jobs. Cash at the end of the day is the most practical option, though your crew will understand whatever you choose.

This happens more often than you’d think. We can move your belongings into a secure, climate-controlled storage facility and deliver them to your new address once it’s ready. Short-term and extended storage options are both available — just let us know your timeline when booking.

Yes. Garages, basements, attics, and storage units are all part of a standard full-service move. If items are in tight or low-clearance spaces, mention it when you book so we can plan the right approach and equipment.

For larger homes, we scale the crew and truck size accordingly. A pre-move walkthrough — either in person or via video call — helps us assess the full scope and give you an accurate quote. Larger jobs are also easier to manage when certain non-essential items are packed and staged in one area ahead of the crew’s arrival.

Label each box with the destination room and a short description of the contents. Color-coded tape by room speeds things up significantly. Also note any boxes that are fragile or need to be loaded last so they come off first. The more clearly boxes are labeled, the faster your crew can place them without stopping to ask.

Yes. Partial packing is a common request — many customers handle bedrooms and living areas themselves but want professional help with the kitchen, garage, or specialty items. We can pack whatever portion of your home you’d like, using the right materials for each category of items.

Multi-stop moves are available. We can pick up from a storage unit, a secondary property, or another address and deliver to one destination — or distribute items across multiple drop-off points. Additional stops are factored into the quote upfront so there are no surprises on moving day.

Most people find it easiest to focus on the bedroom and bathroom first so the space is livable from night one. After that, the kitchen. Having your movers place furniture in the correct rooms on arrival saves you from moving heavy pieces again later — so take a few minutes before unloading to confirm where large items should go.