Last updated: April 8, 2026
These Terms and Conditions (“Terms”) govern your use of the website https://always1moving.com (the “Site”) and the moving and related services (the “Services”) provided by Always #1 Moving and Storage (“we”, “us”, or “our”). By accessing or using the Site or our Services, you agree to be bound by these Terms.
1. Site Usage
You must be at least 18 years old and legally capable of entering into binding agreements to use the Site and Services.
When requesting quotes, making reservations, or submitting any forms, you agree to provide truthful, up-to-date, and complete information. You are responsible for safeguarding any account credentials and for all actions taken under your name or contact details.
We reserve the right to deny service, terminate access, or cancel any booking at our sole discretion if we suspect a breach of these Terms or any improper use of the Site or Services.
2. Quotes, Estimates, and Reservations
All quotes and estimates provided by Always #1 Moving and Storage rely on the information you give us, including details about your inventory, property access, distances, and any special needs.
Quotes are non-binding and may be revised if actual moving conditions differ from the information provided. The final price will reflect the services actually performed.
Reservations may require a deposit or payment authorization. Specific payment terms, cancellation policies, and conditions will be detailed in your confirmation or a separate agreement. You are responsible for carefully checking all details in your estimate and confirmation and notifying us immediately of any errors or changes.
3. Your Responsibilities
You agree to:
- Ensure your belongings are properly packed and ready for transport, unless packing services are explicitly included in your booking.
- Provide safe, unobstructed access at both pickup and delivery locations, including elevators, parking, stairways, and any required permits or building approvals.
- Inform us in advance of any fragile, valuable, oversized, or specially handled items.
- Follow all applicable laws, regulations, and building rules related to the move.
- Confirm that you either own the goods being moved or have full legal authority from the owner to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to refuse transport of certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical materials
- Illegal substances or items prohibited by law
- Perishable goods, live animals, or plants (unless explicitly agreed in writing)
If prohibited items are included without our prior knowledge, you will be fully liable for any resulting damages, fines, or penalties.
5. Payment Terms
Payment terms are outlined in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is generally required before the move, with the remaining balance due upon completion of services.
We may charge additional fees for any services or conditions not included in your original quote, such as extra labor, additional stops, waiting time, long carries, stair carries, or changes to the inventory.
If payment is not received when due, we may charge late fees and, where permitted by law, refuse to release your goods until full payment is made.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees stated in your estimate, confirmation, or our cancellation policy.
Last-minute cancellations or changes may result in forfeiture of your deposit or additional charges to cover our incurred costs.
We may cancel or reschedule a move due to circumstances beyond our reasonable control (e.g., severe weather, unsafe conditions, or mechanical issues). In such cases, we will notify you as soon as possible and work with you to find a suitable alternative.
7. Liability for Loss or Damage
Our liability for loss or damage to your goods is limited as permitted by applicable law and any specific terms in your estimate or bill of lading.
You must inspect your goods upon delivery and note any visible damage on the delivery documents. For concealed damage, you must notify us in writing within the time period specified in your documentation.
Our liability may be further limited based on the valuation option you select. Additional protection options may be available for an extra fee. We are not liable for damage caused by events beyond our reasonable control, including acts of God, extreme weather, or pre-existing conditions in your goods.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities.
- Our total aggregate liability under these Terms or for any Service shall not exceed the amount you actually paid to Always #1 Moving and Storage for the specific move or service giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
9. Intellectual Property
All content on the Site https://always1moving.com, including text, graphics, logos, images, and software, is the property of Always #1 Moving and Storage or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://always1moving.com, you acknowledge that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the state where Always #1 Moving and Storage primarily operates, without regard to conflict of laws principles.
Any disputes arising out of or relating to these Terms or the Services shall first be attempted to be resolved informally by contacting us at [email protected] or . If the dispute cannot be resolved informally, it shall be brought exclusively in the state or federal courts located in our primary operating jurisdiction, and you consent to the personal jurisdiction and venue of such courts.
12. Changes to These Terms
We may revise these Terms from time to time. We will post the updated version on https://always1moving.com with a new “Last updated” date. Your continued use of the Site or Services after the changes take effect constitutes your acceptance of the revised Terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
- Through the contact form on https://always1moving.com
- By phone:
- By email: [email protected]